dn55 Privacy Policy

1 Introduction

1.1 This Privacy Policy ("Policy") is published by dn55 ("dn55", "we", "us", "our") and applies to all personal data collected from individuals who register an account, visit the dn55 website at dn55.bid, or interact with any dn55 product or service.

1.2 By registering an account on dn55 or by continuing to use the platform after this Policy has been made available to you, you confirm that you have read and understood how we collect and use your personal data as described herein.

1.3 This Policy should be read together with the dn55 Terms and Conditions and Responsible Gaming Policy, which are published on the dn55 platform. Defined terms used in this Policy that are not defined here carry the meanings given to them in the Terms and Conditions.

1.4 If you do not agree with any part of this Policy, you should not register or continue to use the dn55 platform. For questions about how your data is handled, please contact us using the details in Section 15.

2 Data Controller

2.1 For the purposes of applicable data protection law, dn55 is the data controller responsible for personal data collected through the platform. dn55 operates under an international gaming licence issued by a recognised gaming regulatory authority and complies with the data protection requirements imposed by that regulatory framework.

2.2 All decisions about the purposes for which personal data is collected and the manner in which it is processed are made by dn55. Where third-party service providers process data on dn55's behalf — such as payment processors or identity verification providers — they do so as data processors acting under dn55's instructions and are subject to contractual data protection obligations.

2.3 Contact details for data-related enquiries are set out in Section 15 of this Policy.

3 Personal Data We Collect

3.1 dn55 collects the following categories of personal data in the course of providing the platform and its services:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used for age verification — all users must be 21 or older);
• Pakistani mobile phone number (used as primary account identifier and for OTP verification);
• Username chosen at registration;
• Email address, where provided;
• Residential address in Pakistan (city, province).

3.2 Verification (KYC) Data

• Copy of government-issued photo ID (CNIC, passport, or driving licence);
• Proof of address documentation (utility bill, bank statement);
• Proof of payment method ownership where required for withdrawal processing;
• Selfie or liveness verification image where requested as part of enhanced identity checks.

3.3 Financial & Transaction Data

• JazzCash mobile wallet number associated with deposits or withdrawals;
• EasyPaisa mobile wallet number associated with deposits or withdrawals;
• Bank account details (HBL, UBL, Meezan Bank) where used for transfers;
• Transaction history including deposit amounts, withdrawal requests, dates, and processing status;
• PKR account balance at any given time.

3.4 Gaming Activity Data

• Betting history across all product categories (cricket, live casino, slots, fishing games, crash games);
• Session duration and frequency of platform use;
• Bonus claims, wagering history, and promotion participation records;
• Game preferences and most-used platform sections.

3.5 Technical & Device Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Mobile network operator (Jazz, Zong, Telenor, Ufone, etc.);
• Cookies and similar tracking technologies (see Section 10);
• Login timestamps and session activity logs.

3.6 Communications Data

• Content of live chat support conversations;
• Email correspondence with the dn55 support team;
• Complaints, feedback, and dispute records;
• Notification preferences and opt-in/opt-out records for marketing communications.

4 How We Collect Your Data

4.1 dn55 collects personal data through the following means:

5 Legal Basis for Processing

5.1 dn55 processes personal data on the following legal bases depending on the nature and purpose of the processing:

• Contractual Necessity: Processing required to perform the contract between dn55 and the User, including account creation, bet processing, deposit and withdrawal handling, and customer support;
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) regulations, gaming licence conditions, and age verification obligations;
• Legitimate Interests: Processing necessary for dn55's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by the User's data protection rights;
• Consent: Processing based on the User's freely given, specific, and informed consent, principally in relation to optional marketing communications. Consent may be withdrawn at any time without affecting processing carried out before withdrawal.

6 How We Use Your Personal Data

6.1 dn55 uses the personal data it collects for the following specific purposes:

• To create, maintain, and manage your dn55 account and provide access to platform services;
• To verify your identity and age in accordance with regulatory KYC requirements;
• To process PKR deposits from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to facilitate withdrawal requests to these payment channels;
• To settle bets, credit winnings, and apply bonuses in accordance with applicable terms;
• To detect, prevent, and investigate fraud, money laundering, account manipulation, and other prohibited conduct;
• To monitor compliance with responsible gaming obligations, including tracking deposit patterns and intervening where problem gambling indicators are present;
• To communicate with you about your account status, security alerts, promotional offers (where consented), and policy changes;
• To respond to support queries, complaints, and dispute submissions;
• To comply with reporting obligations to the gaming regulatory authority under whose licence dn55 operates;
• To improve platform features, fix technical issues, and conduct analytics on aggregate usage patterns to enhance the player experience.

6.2 dn55 does not use automated decision-making processes that produce legal or similarly significant effects for individual Users without a human review step being available upon request.

7 Sharing of Personal Data

7.1 dn55 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances.

7.2 dn55 may share your personal data with the following categories of third parties, strictly to the extent necessary for the identified purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals. These entities are subject to their own data protection and regulatory obligations;
• Identity Verification Providers: Third-party KYC and AML screening services that verify the identity of dn55 account holders in accordance with regulatory requirements;
• Gaming Regulatory Authority: The authority under whose licence dn55 operates may require submission of player data for regulatory compliance, audit, and anti-money laundering purposes;
• Fraud Prevention Services: Third-party fraud detection and prevention platforms that analyse account behaviour for indicators of misuse, collusion, or financial crime;
• Game Content Providers: Third-party game developers and live casino studio operators receive session identifiers and bet data necessary to operate certified game content on the dn55 platform. They do not receive your full identity data;
• Professional Advisers: Legal counsel, auditors, and compliance consultants who may access data under strict confidentiality obligations in connection with their professional services to dn55;
• Law Enforcement & Courts: Where dn55 is legally compelled to disclose personal data pursuant to a court order, regulatory directive, or applicable law.

7.3 All third parties with whom dn55 shares personal data are required, by contract or applicable law, to process that data only for the specified purpose and to maintain appropriate security standards.

8 Data Retention

8.1 dn55 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods imposed by regulatory and legal obligations:

8.2 Where retention beyond the minimum period is not required by law or legitimate interest, dn55 will securely delete or anonymise personal data. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

9.1 dn55 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the dn55 platform;
• Encryption of sensitive data at rest in dn55's database systems;
• Role-based access controls limiting data access to employees who require it for their specific functions;
• Multi-factor authentication requirements for administrative access to platform systems;
• Regular security assessments, vulnerability testing, and penetration testing;
• Incident response procedures including notification protocols in the event of a data breach;
• Physical security controls for data centre facilities used by dn55.

9.2 While dn55 takes all reasonable steps to protect your personal data, no electronic transmission or storage system is entirely immune from security risks. You are responsible for maintaining the confidentiality of your own dn55 account credentials. dn55 will never ask for your password through any channel.

9.3 If you suspect that your account credentials have been compromised, you should change your password immediately and notify dn55 support via live chat without delay.

10 Cookies & Tracking Technologies

10.1 dn55 uses cookies and similar tracking technologies to enable platform functionality, improve user experience, and gather analytical data about how the platform is used. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during an active session and security cookies that support the platform's fraud detection systems. These cannot be disabled without disrupting your ability to use the platform;
• Functional Cookies: These remember your preferences — such as your preferred language, display settings, and notification choices — so you do not have to reconfigure them each session;
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors navigate the platform, which pages are most visited, and how long sessions typically last. This data helps dn55 improve the platform experience for Pakistani users;
• Security & Fraud Detection Cookies: Used to identify unusual access patterns, detect automated bot activity, and flag login attempts from unrecognised devices.

10.2 Most browsers allow you to manage or delete cookies through their settings. Disabling certain cookies may impair platform functionality. For Android devices used by Pakistani players, browser cookie settings can typically be found in Chrome under Settings > Privacy and Security > Cookies.

10.3 dn55 does not use third-party advertising cookies or tracking pixels for cross-site behavioural advertising targeting.

11 Your Data Rights

11.1 Subject to applicable law and the regulatory obligations under which dn55 operates, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data dn55 holds about you, along with information about how it is being used;
• Right to Rectification: You may request correction of personal data that is inaccurate or incomplete. You can update certain account details directly from your account settings page;
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that this right is subject to overriding obligations — dn55 must retain certain data for the periods specified in Section 8 regardless of a deletion request;
• Right to Restriction: You may request that dn55 restricts processing of your personal data while a dispute about its accuracy or lawfulness is being resolved;
• Right to Data Portability: You may request a copy of personal data you have provided to dn55 in a structured, commonly used, and machine-readable format;
• Right to Object: Where processing is based on legitimate interests, you may object to that processing. dn55 will assess whether its legitimate interests override your objection and respond accordingly;
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11.2 To exercise any of these rights, please contact dn55 support via live chat or email at [email protected]. dn55 will respond to verified requests within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 60 days with notice given to you.

11.3 dn55 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to, or acted upon at the request of, an unauthorised party.

12 Minors & Age Restriction

12.1 dn55 implements age verification checks at the point of registration and may require additional documentary evidence of age at any subsequent point during account use. These measures are required by the terms of dn55's international gaming licence.

12.2 If you are a parent or guardian and believe a person under 21 in your household has registered an account on dn55 using your or their details, please contact us immediately at [email protected] so that we can take appropriate action without delay.

12.3 dn55 encourages Pakistani parents and guardians to use parental control tools available on Android and iOS devices to prevent minors from accessing online gaming platforms.

13 International Data Transfers

13.1 As an internationally licensed gaming platform, dn55 may transfer personal data to, or allow access to personal data from, servers or service providers located outside Pakistan. Where such transfers occur, dn55 takes steps to ensure that adequate protections are in place to safeguard your data, including:

• Entering into data processing agreements with third-party service providers that impose contractual data protection obligations equivalent to those required by the applicable gaming regulatory framework;
• Using service providers that maintain recognised security certifications and compliance standards;
• Assessing the data protection laws of countries to which data may be transferred and implementing supplementary safeguards where those laws provide a lesser level of protection.

13.2 Payment data relating to JazzCash and EasyPaisa transactions is primarily processed within Pakistan by those payment providers and their local infrastructure, subject to their respective data protection obligations under Pakistani financial services regulations.

14 Changes to This Privacy Policy

14.1 dn55 reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how your personal data is collected, used, or shared — will be notified to registered Users by in-platform notification or by email where an address is held on record.

14.2 The date of the most recent revision is displayed at the top of this Policy. We recommend that you review this Policy periodically to remain informed about how dn55 handles your data. The version published at dn55.bid/privacy-policy at the time of your access constitutes the current applicable policy.

14.3 Continued use of the dn55 platform following notification of a material change constitutes your acknowledgement of the revised Policy. If you object to any change, you should cease using the platform and request account closure in accordance with the Terms and Conditions.

15 Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy, your personal data, or the exercise of your data rights, please contact the dn55 data team through the following channels:

15.2 When submitting a data rights request by email, please include your full name, registered mobile number, and a brief description of your request. We may ask you to verify your identity before processing the request.

This Privacy Policy was last reviewed and updated in January 2026. It applies to all personal data collected through the dn55 platform at dn55.bid from the date of publication.